Mon Compte Helix Facturation: View Invoice

Few things are as frustrating as clicking through a billing portal and coming up empty-handed when you need an invoice. Vidéotron Helix customers often face that exact frustration — not because the invoice doesn’t exist, but because the account system has two separate doors: Mon compte for Helix services and Espace client for other accounts.

Online invoice history: up to 36 months ·
Mobile app: Espace Client+ (iOS and Android) ·
Paper invoice option: for eligible customers (65+, without internet)

Two account environments, one consistent rule: Helix billing lives in Mon compte, while older services (mobile, illico) use Espace client. The table below shows the key facts.

How do I see my Helix invoice?

Log in to My Account on the web

• Go to videotron.com and click “My Account” (Vidéotron official website).
• Use your email or username and password. If you’re a Helix customer but not yet registered, create an account using your Helix customer number.
• Once logged in, you land in Mon compte — the dedicated portal for Helix billing.

From Mon compte, navigate to “Billing & Payments”. You’ll see a list of your recent invoices. Click any invoice to view it online or download the PDF.

1. Go to videotron.com and click “My Account”.
2. Log in with your email/username and password.
3. Navigate to “Billing & Payments”.
4. Select the invoice you want to view or download.

Open the Espace Client+ mobile app

• Download the free Espace Client+ app from Google Play or the Apple App Store (official app listings).
• Log in with the same credentials you use for My Account.
• Tap the “Invoice” icon — the app shows your current balance and a list of past bills.

According to the Apple App Store description, you can also view automatic payment settings and delivery preferences from the same screen.

Navigate to billing section

• On the web, the billing section is clearly labeled “Billing & Payments” inside Mon compte.
• In the Espace Client+ app, the billing section is just called “Invoice”.
• If you have both Helix and older Vidéotron services, you may see two separate invoices — one in Mon compte, one in Espace client (Vidéotron Support – managing two invoices).

The trade-off: Vidéotron consolidates Helix billing in one place, but customers with mixed services must manage two logins. That’s a small price for clear separation — and it means your Helix invoice won’t get lost in a legacy system.

How do I access my Vidéotron account?

Use your email or username and password

• On the login page at videotron.com, enter the email address or username you registered with, along with your password.
• If you’re a new Helix customer, you’ll need to create an account first. Use your Helix customer number (found on your first invoice) to link your services.

Reset a forgotten password with security questions

• Click “Forgot password” on the login page.
• Vidéotron will send a reset link via SMS or email (Vidéotron Support – Voir ma facture describes account recovery options).
• Follow the prompts to set a new password.

Set up two-factor authentication

• After logging in, go to your account security settings.
• Vidéotron offers two-factor authentication via SMS or an authenticator app.
• Enabling it adds an extra step, but also keeps your billing info safe.

Why this matters: A compromised account means someone could view your invoices, alter payment methods, or miss your payment deadlines. Two-factor authentication is a quick, free safeguard.

How can I find a missing invoice?

Check your online account history

• Vidéotron keeps invoices online for up to 36 months — not 24, as some assume (Vidéotron Support – Voir ma facture).
• Log into Mon compte and open “Billing & Payments”. All invoices from the last three years should appear.
• If you enrolled in online billing partway through your contract, older invoices before that date won’t be available (same support page).

Use the invoice search by date range

• On the “Billing & Payments” page, use the date filter to narrow the list to the month you’re looking for.
• If the invoice was emailed to you, search your inbox — and don’t forget the spam folder.

Contact Vidéotron support for older invoices

• If the invoice is more than 36 months old or simply not showing up, contact Vidéotron support.
• According to a community forum moderator, you can reach support through Messenger, X (formerly Twitter), Instagram, live chat, or by phone at 1-877-512-0911.
• Representatives can often retrieve older invoices from their system and email them to you.

The implication: Missing invoices are rarely lost forever — but the older they are, the more likely you’ll need to pick up the phone. Keep your account number handy.

How do I view my Vidéotron contract?

Access contract details in My Account

• In My Account, click “Services”.
• Select “My contract”.
• Download or print the PDF for offline reference.

Your contract is accessible in the same portal where you manage billing. It shows your plan, term, and charges, and is updated automatically after any service changes.

The implication: Having contract details in the same portal simplifies account management — no need to dig through old emails or paper files.

Consultez vos factures en toute simplicité à partir de nos espaces de connexion.

Vidéotron Support – Voir ma facture (official billing help page)

Contact support through Messenger, X, Instagram, live chat, or telephone at 1-877-512-0911 for help finding the latest bill.

La Communauté Vidéotron – forum moderator (customer support guidance)

Helix customers should log into Mon compte to manage Helix services and the Helix invoice.

Apple App Store – Espace Client+ description (official mobile app listing)

For Helix customers who also have older Vidéotron services (mobile, illico), the choice is clear: use Mon compte for Helix billing and Espace client for everything else. Mix up the portals and you risk missing a payment. The smart move: bookmark both accounts and set a monthly reminder to check them.

Related reading: Voir ma facture · Payer ma facture

Frequently asked questions

Short answers to the most common Helix billing questions.

Helix customers should always verify they are in the correct portal to avoid missing a payment — the right place is Mon compte for Helix, and Espace client for other services.